Bad managers cost businesses billions of dollars each year. And having too many of them can bring down an organization. But good managers drive others to excel. They are determined to get the job done, take great pride in their work performance, and lead by example. Here are the 5 qualities of a good manager that make all the difference for the employees they lead.
5 Qualities of a Good Manager
A Gallup study estimates, managers account for at least 70% of the variance in employee engagement scores across business units. This is a global phenomenon and holds constant across cultures and countries.
According to Gallup, only 30% of US employees are truly engaged at work. Globally, this number drops to just 13%. And even worse, over the past decade, these low numbers have barely budged. As a result, the vast majority of employees worldwide fail to develop and contribute proactively at work.
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To change these trends, your company has to find managers that embody the five qualities of a good manager. Therefore, whether your organization is seeking someone from outside the company or looking to promote an internal candidate, these 5 qualities make all the difference.
Good Managers Build Rapport
Great managers aren’t good listeners; they’re great listeners. For instance, good managers actively listen and take great notes. They quickly follow through on conversations and make thoughtful decisions. In addition, good managers positively and proactively express their immediate needs.
Building rapport helps managers become more successful in their role and ultimately helps the team and the company become more successful. As a result, effective managers engage difficult personalities and challenging situations.
Good Managers Are Diplomatic
Secondly, a good manager is diplomatic. A diplomatic individual uses good judgment, whether in a small or large decision. For example, a good manager can formulate a message in a meaningful, well-communicated, professional, and appropriate way. However, this can certainly be challenging.
Moreover, a diplomatic leader shows support for his or her team by providing training and constructive feedback when warranted. Creating consensus and a harmonious team-oriented environment is another aspect of diplomacy.
Good Managers Establish and Maintain Credibility
Another quality of a good manager is the ability to establish and maintain credibility. Once you’ve established credibility with your peers, your subordinates, and your managers, you must maintain that credibility as you go on.
Similarly, effective managers follow-up. They’re true to their word, and they maintain deadlines. If a deadline cannot be kept, they communicate openly. Subsequently, they have a proven track record. And they have a reputation for getting things done and not letting things slip by.
The very best leaders earn respect through their own performance. Not only do these talented individuals communicate effectively and drive successful business results, but they often volunteer and are mentors or coaches. They have a reputation for being a wonderful influence in motivating others. Most importantly, this type of influence helps them excel and drive others to become motivated and excel.
Good Managers Engage in Conflict Resolution
The fourth quality of a good manager is the ability to engage in conflict resolution. This is one of the most challenging factors in a manager’s role. Therefore, it’s the reason that many leaders steer away from a management role or fail to succeed in this position.
People naturally dislike conflict and avoid it. Conflict resolution is about solving problems with clarity. Good managers give others decision making power and give suggestions. When you provide people with ownership of a problem, they commit to solving it.
As a result, a good manager treats matters with urgency and strives to get the job done when handling a conflict.
Good Managers Communicate
Finally, a good manager is a strong communicator. Successful conflict management cannot be made without having strong communication skills.
Subsequently, great leaders effectively communicate across multiple levels of an organization. And they are influential when they communicate. Good managers should be acquainted with colleagues both directly and indirectly. In other words, they are aware of and know who are the key players in an organization.
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Qualities of a Good Manager: Management Style
Management styles vary from individual to individual. However, managers who can communicate their style to their employees will be more successful. Good managers provide expectations clearly to their employees.
Good managers avoid micromanagement because micromanagement creates poor employee morale. Likewise, it discourages employees from being creative. An effective manager who picks their battles will be more successful than one who takes an active hand in every issue. Subsequently, an effective manager leads by example and provides an environment that encourages growth, productivity, and motivation.
Lastly, excellent managers are created, not born. While certain personality types may help an employee become a good manager more quickly, the 5 qualities of a good manager can all be taught. If you or your managers need training, check out our free on-demand webinar library. We have several pieces of training that will help.